ICA Miami has a 30-day return or exchange policy. If for any reason you are not satisfied with your purchase, please return the merchandise to us in its original condition within 30 days of delivery. To set up a return or exchange, please email email@example.com with "Return/Exchange Request" as the subject to initiate a return.
Please inspect your order upon delivery. If your merchandise arrives damaged, please contact us at 305-901-5272 or firstname.lastname@example.org within 5 business days for instructions and an exchange or credit.
Please note that artist editions, multimedia items, face masks, and sale merchandise are non-returnable unless defective. Clothing will be accepted as long as it is unworn, unwashed, and in its original condition and packaging. A restocking fee will apply for any items not received in their original condition and packaging. A refund or exchange will be issued for returned items, excluding shipping charges. All returns must be accompanied with a receipt and/or invoice. Returns for online orders cannot be processed at the ICA Shop physical location.